Complaints.

If you are dissatisfied with a recommendation we have made, you are entitled to make a complaint.

We have a complaints procedure that is available on request. If you wish to register a complaint, please contact us:

In writing:
The Compliance Director,
Sense Network Limited,
Brookdale Centre,
Manchester Road,
Knutsford,
Cheshire,
WA16 0SR.

By phone:
01565 658 840

By e-mail:
complaints@sense-network.co.uk

Please be assured we treat complaints seriously. For your further protection if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (‘FOS’). Full details of the FOS can be found on its website at www.financial-ombudsman.org.uk.

Financial Services Compensation Scheme

We are also covered by the Financial Services Compensation Scheme (‘FSCS’). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

We may also, on occasion, advise on other financial products which are not regulated by the Financial Conduct Authority (FCA). The Financial Services Compensation Scheme does not apply to any of these products.

Further information about compensation scheme arrangements is available from the FSCS at www.fscs.org.uk/consumer.